Find video visit instructions for your mobile phone.
Computers and tablets
Find video visit instructions for your computer or tablet.
Virtual visits on mobile
Learn how to set up and use VSee on your smartphone.
Virtual visits on your computer
Learn how to set up and use VSee on your desktop or laptop.
How to get started
- Close all applications on your smartphone, computer or tablet before starting your visit.
- Close all other browser tabs.
- Log out of all social media accounts (Facebook, Twitter, WhatsApp, Instagram).
- Disable Bluetooth.
Frequently asked questions
You will be billed for a virtual visit as if you have an appointment in our clinic. Check your health plan for specific coverage details.OR
We want to make sure we’re taking great care of you and meeting your health care needs, especially given the concerns and demands of the coronavirus disease 2019 (COVID-19).OR
Yes, you will still get reminders through your patient portal. The reminders include instruction reminders.OR
No, your provider cannot receive chat messages. Support staff may use chat to give you information about your appointment time. If you are interested in messaging your provider online, please sign up for a MyChart account.OR
The amount of data used during a virtual care appointment shouldn't be very much. Many cell phone carriers are changing data plans during this time. Please check with your cell phone carrier if you have questions about data usage.OR
For additional help with VSee, call our Optum patient support line at 1-844-852-9225 for a representative to assist you.OR