My name is Ginny
I work for Optum and I help patients and providers set up VSee for video visits.
Today I'm going to walk you through downloading and setting up VSee Clinic on your computer.
This is to prepare you for your video visit with your clinic.
A video visit, sometimes referred to as telehealth, is an online video appointment with your provider.
You can see your provider through your own device without coming in to the clinic.
VSee is the secure technology that your clinic uses so you can have a video visit with your health care provider.
To get started we recommend you join the visit ten minutes in advance.
But perhaps for setting up VSee on your computer
You set it up with more time.
What you need is a computer with a webcam or built-in camera
A headset or built-in microphone, speakers
Internet access, and the latest version of your internet browser.
Google Chrome is recommended
But Firefox or Safari can work as well.
Before starting, close other video conferencing tools such as Zoom, Webex, Skype or FaceTime.
Enter the unique web address for your clinic prior to your appointment start time.
You should get that unique web address from your clinic when you schedule your appointment.
I'm going to use a test clinic web address, just so you know.
You'll be taken to your clinic's VSee waiting room page.
Click Enter Waiting Room.
You'll be taken to an intake form with information to fill out before your visit.
Type in your name
Your date of birth
Your phone
Your chief complaint which is optional
If this is your first visit with us
Review the consent form for your clinic by clicking on the blue hyperlink
And then click I give my consent
And click Continue.
If this is your first visit click on click here to install VSee
If you've installed VSee you may proceed to the consultation.
By clicking proceed to consultation.
This is my first visit so I'm going to click here to install VSee.
Follow the steps to install the VSee icon.
Click on the VSee file that just downloaded
At the bottom of your web browser.
If prompted, click Run to install the application.
Then click OK to complete the installation.
If prompted, click Always run on this site at the top of your web browser to enable the required plugin
And then click Next.
You'll be asked to check your audio and video settings.
You can start that by starting test.
You'll be asked to open VSee.
You'll be asked to review VSee's privacy and terms.
Once you've reviewed that, click I Agree.
Then you'll be asked to setup your webcam
Do you see yourself? Click Yes.
You'll be asked to test your speaker volume
So you can click on this button to play test sound.
Do you hear the ringtone? If so, click Yes.
Then you'll be asked to test your microphone.
Do you see the mic turning red? Click Yes.
Once setup is complete, click Done.
Then you'll pop-up on the screen
And your provider will be joining you shortly.
When the visit is over you can end the visit by clicking on that red call button.
At the end of the visit be sure to exit the waiting room by clicking on this orange button here.
And that's the end of the visit.
If you have questions about setup of VSee or run into trouble with VSee
You could call our Optum Patient Support Line at 844-852-9225
For a representative to assist you.
If you have questions about your visit
Or other questions specific to your care plan
Please contact your clinic.
