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Pay your bill

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Make a payment

To pay your bill, you can use the U.S. Bank payment portal. Or, you can sign on to your MyChart account. You don't need a U.S. Bank account to use either one. Typically, payments will post to your account in two business days.

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Pay as guest

You’ll need the account number and last name of the account holder.

Pay bill 

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Pay with MyChart

Log in to MyChart and send payment through your account.

Pay bill 

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Pay online

Pay through the U.S. Bank payment portal. This portal works best with Chrome, Firefox or Microsoft Edge.

Learn more

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Payment options

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  • Self-pay is when you're paying the bill yourself. Or if services won't be sent to or processed by your insurance company.

    OR

  • "Prompt pay" is for patients who don't have insurance and are paying for their care themselves. 

    You can save 15% if you pay the following within 60 days:

    • The deposit payment for your visit 
    • The total cost of services listed on the statement

    Prompt pay does not include cosmetic care and retail items.

    OR

  • If you're using insurance for your care, we'll collect your copay at the time of service. Then, we'll bill your insurance company for you. Your insurance company will send an explanation of benefits (EOB) to us. Then, we'll bill you for the rest of the balance. 

    If you have questions, please call 1-425-258-3900.

    OR

  • If we aren’t contracted with your insurance company, we may be able to submit courtesy billing for you. 

    At the time of your visit, we’ll ask you to sign a waiver. It will state you will be financially responsible for all services rendered if your insurance company doesn’t pay.

    Courtesy billing is a service we offer for our patients. You are still financially responsible for your account. You’ll keep getting a statement until your account is paid in full.

    OR
    • MasterCard®
    • Visa®
    • American Express®
    • Discover®
    • By check as an electronic funds transfer (U.S. Bank only)
    • FSA or HSA (the remaining balance of your account may appear on the receipt)
    • Gift card or prepaid card
    OR

  • If your account balance is more than $200, you can ask for an interest-free payment plan through U.S. Bank.

    OR

  • Billing
    Optum Care Washington
    P.O. Box 5127 
    Everett, WA 98206

    OR
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Check-in, pay bills and more at a kiosk

Did you know you can check in at a kiosk for an in-person visit? We have kiosks available at most of our locations. You can also use a kiosk to:

  • Update personal information 
  • Verify insurance information 
  • Sign electronic documents 
  • Pay your bill or copay
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Financial assistance patient forms

Use a financial assistance form to ask for help paying your bill. 

View English form

View Spanish form

View Russian form

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Other billing information

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  • You can find your account information and pay through MyChart.

    Don't have MyChart? Please call 1-425-258-3904. Or sign up at your next appointment.

    OR

  • If you are an uninsured or self-pay patient, Optum Care Washington will provide a written good faith estimate of expected charges prior to receiving services if your appointment is scheduled three or more days from the date of the request.

    View notice

    OR

  • Call 1-425-258-3900 or toll-free 1-800-213-4494. If we find you are due a refund, we’ll send you a refund check within 10 to 14 business days.

    OR

  • Each member of your family will get a billing statement monthly, as needed. Your first statement includes information for your insurance company and your personal records.

    There are more instructions and information on the back of your statement. Optum Care Washington also has a payment plan for patients in good standing. See below.

    OR

  • Monday through Friday, 7 a.m. to 5 p.m.
    1-425-258-3900
    1-800-213-4494 (toll-free)

    OR

  • We understand that there are times when a person needs an extended payment plan. To apply for financial help, please complete the confidential financial statement below. 

    Mail it to: 

    Optum Care Washington
    P.O. Box 5127
    Everett, WA 98206 

    To speak with a financial services counselor, please call 1-425-258-3900.

    OR

  • Please carry your L&I or Washington State Department of Labor and Industries claim number with you at all times. You’ll need to show this number when you check in for your visit.

    Ask your employer if it has the billing forms you need. We have forms for all state-insured companies. If you’re not sure, ask your employer. You’ll need to fill out an accident report if you arrive without a self-insured claim form.

    OR

  • When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

    View notice 

    OR
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Optum Care Washington and The Polyclinic d/b/a Optum Care Washington (the “Practices”) are both physician owned and led practices having complete authority for all medical decision-making and patient care through their physicians and other licensed professionals. Optum, through its management organizations (“Optum”) provides non-clinical administrative services to support the Practices and their physicians. Neither Optum nor its management companies employs, engages, or supervises physicians or other licensed professionals, or determines or sets the methods, standards, or conduct of the practice of medicine or exercise of medical judgment or health care provided by the Practices or by any of their licensed professionals. “Part of Optum” reflects that the practices are part of Optum’s effort to support forward-thinking physician practices in helping their patients live healthier lives.