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For questions about your medical care or to schedule a health care appointment, use MyChart. You can also call 1-425-259-0966 or 1-800-533-7035 toll free.

Use MyChart to send a secure, confidential request.

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Medical records

Fill out our medical records release form and fax to 1-678-897-4264 or mail to the address on the bottom of the form. Requests can take up to 15 business days.

If you need records quickly, please indicate that on the form. Please give us 48 hours to process your request before checking on status. Call 1-888-423-1079.

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Optum

3901 Hoyt Ave.
Everett, WA 98201

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Patient feedback

If you have general questions or feedback about your experience at Optum Care Washington, email pnwfeedback@optumpnw.com. Note that information sent by email is not secure. If you have questions about your medical care, call your doctor’s office or send a message via MyChart.

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Optum Care Washington and The Polyclinic d/b/a Optum Care Washington (the “Practices”) are both physician owned and led practices having complete authority for all medical decision-making and patient care through their physicians and other licensed professionals. Optum, through its management organizations (“Optum”) provides non-clinical administrative services to support the Practices and their physicians. Neither Optum nor its management companies employs, engages, or supervises physicians or other licensed professionals, or determines or sets the methods, standards, or conduct of the practice of medicine or exercise of medical judgment or health care provided by the Practices or by any of their licensed professionals. “Part of Optum” reflects that the practices are part of Optum’s effort to support forward-thinking physician practices in helping their patients live healthier lives.